Frequently Asked Questions

 Booking & Appointments

  • You may book online, by phone, or in person. We recommend booking in advance to honor your time and our rhythm of care.

  • Because our practitioners hold this time just for you, we kindly ask for 24 hours’ notice to reschedule or cancel. Missed appointments or late cancellations may be charged a fee.

  • We recommend arriving 10–15 minutes before your scheduled ritual to settle in with tea and breath.

During Your Visit

  • Come as you are. For bodywork, you will be comfortably draped at all times. For facials, we provide a wrap so you can fully relax.

  • Yes — your practitioner may recommend enhancements that support your skin or body in its current season. All are optional.

  • Gratuity is not included in service pricing. It is always optional and deeply appreciated.

Skincare & Products

  • We choose only products and technologies that align with our ethos — clean, conscious, and rooted in results. You can learn more on our [Ethos Page].

  • Yes, many of the lines we use are available in our wellness shop or Annex.

Accessibility & Other Details

  • Yes. Gift cards are available in any amount and can be used for treatments, workshops, or retail.

  • Yes, our space is designed to be accessible to all guests.

  • We do not bill insurance, though some treatments may qualify for reimbursement.

Questions?

If you don’t see your question here,

please reach out.  

We are happy to guide you.