FAQ — YOSO WELLNESS

You may book online, by phone, text, email, or in person. We recommend scheduling in advance to honor your time and our rhythm of care. If you have the MINDBODY Mobile App you can also schedule with us through that site.
Online: yosowellness.com/schedule
Phone: 831-600-8053
Text: 831-231-0741
Email: hello@yosowellness.com
Location: 740 Front St, Suite 110, Santa Cruz, CA 95060
If you are unable to make your appointment please call and email us as soon as possible.
You can absolutely reschedule your appointment however we do have a 24 hour reschedule policy. Please see our Cancellation policy FAQ.
Our cancellation policy is designed to ensure a smooth scheduling process and quality service for all our valued clients; and fairness to our amazing practitioners:
-No show or Cancellation/Reschedule less than 24 hours in advance: 100% charge of service.
-Arriving 15 minutes late: Automatic reschedule due to overlap. 50% charge of service.
-Cancellation or reschedule more than 24 hours in advance: no fee. More advanced notice is greatly appreciated.
We certainly do not want to charge anyone so please be considerate of your practitioner's time reserved for you as you would for a doctor appointment or hotel reservation.
We invite you to arrive 10–15 minutes early to settle in with tea, slow your breath, and ease into your experience. This also allows time for parking and restroom use before your ritual begins.

Come as you are. Most services are received unclothed, with professional draping to ensure your comfort and privacy at all times. Your practitioner will guide you through how to prepare for your treatment.
For infrared sauna sessions, we recommend being fully undressed to experience the complete therapeutic benefits.

For Ballancer Pro lymphatic treatments, please wear comfortable clothing such as leggings or gym pants, a lightweight long-sleeve (or short-sleeve) top, and socks to wear under the lymphatic suit.

For pedicure treatments, we suggest wearing shorts or pants that can be easily folded to the knees.
Yes — your practitioner may recommend additional enhancements to complement your treatment and support your skin or body in its current season. Each is optional and tailored to your individual needs.
Is there anything specific I should share with my practitioner?
Yes — we encourage you to share anything relevant to your skin, body, or overall well-being based on the treatment you’re receiving. Let your practitioner know your primary goals or areas of concern, and they’ll tailor the session to support those intentions while addressing anything they observe that may need extra care.
Gratuity is not included in service pricing. It is always optional and deeply appreciated. Industry standard gratuity ranges from 15–25% of the service total.

We choose only products and technologies that align with our ethos — clean, conscious, and rooted in results. You can learn more on our Ethos Page.
Yes, many of the lines we use are available in our wellness shop.

Yes. Gift cards are available in any amount and can be used for treatments or retail.
Get A Gift Card
Yes — our space is thoughtfully designed to be accessible to all guests, including a wheelchair-accessible infrared sauna.
We do not bill insurance, though some treatments may qualify for reimbursement.
Yes — we love sharing gratitude through our community. Follow us on Instagram to catch flash specials and join our email list for monthly promotions. We also offer 15% off for both the referrer and the new guest as a thank-you for sharing Yōso and a warm welcome to those joining us.